Personal Training Terms and Conditions 

These terms and conditions apply to your purchase of all personal training sessions, classes and/or consultations (Personal Training).

Terms and Conditions

  • These terms and conditions form part of your agreement with Starling fitness.

Purchasing Sessions and Bookings

  • Session purchases can be made on-line or in person.
  • Session bookings must be agreed with the Personal Trainer.

Payments

  • All payments must be made in full, either in person or on-line.
  • All payments must be made in full prior to any sessions being undertaken.

Session Cancellations

  • Should your Personal Trainer need to cancel or reschedule your appointment, where possible we will give you at least 48 hours notice.
  • We require a minimum of 24 hours’ prior notice of any cancellation of any Personal Training sessions. If you do not provide a minimum of 24 hours’ prior notice, you may lose that session and no refund will be made to you.
  • Any rearranged cancelled sessions will be at a time mutually agreed between you and the Personal Trainer.

Lateness

  • If your Personal Trainer is more than 10 minutes late for your session you will be entitled to a complimentary 30 minute session, along with any remaining time you still have for that session.
  • If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.

Expiry and Extensions

  • Gift Vouchers are valid for 12 months from purchase date and sessions/classes need to be booked within this time. Once expired, any unused vouchers will be lost and no refund will be made.
  • Exceptions can be made for the following reasons:
    – Pregnancy
    – Serious illness
    – Serious injury
  • To extend your Personal Training packs you must contact your Personal Trainer; we may ask you to provide proof of pregnancy, serious illness or serious injury.
  • Any other extensions are entirely at the discretion of Starling Fitness.

Personal Trainer

  • Your Personal Trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP should any medical condition arise.

Refunds

  • If for any medical reason you are no longer able to complete any Personal Training sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof from your GP.
  • Any other refunds are at the discretion of Starling Fitness.

Conduct

  • Please refrain from behaving in an abusive or inappropriate manner. Should offensive or threatening behaviour take place, the session will be terminated and no refund will be given. 
Terms and Conditions
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